CancellationS / NO SHOW Policy

Your hair appointment is reserved especially for you.
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

BOOKING FEE

A booking fee will be charged.

The booking fee will be taken when you either book your appointment or a booking fee link will be text/emailed to you and will be deducted from your bill when you pay for the service or treatment you have received. The booking fee will be fully refunded if you cancel, as long as you give 48 hours’ notice.

If you give us less than 48 hours’ notice but we are able to fill the appointment, we will put it towards the cost of your next appointment.

The booking fee will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide a full service or treatment.

Thank you for your understanding.